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Frequently Asked Questions


General

What is Exagon?

Exagon is a Digital Asset Exchange Platform (DAxP). The DAxP is an institutional grade exchange with Blockchain based digital asset origination and life-cycle management tools. Exagon offers a full white label brokerage solution that comes with leveraged trading, social trading, OTC desk and full back office. The Exagon DAxP includes a digital asset creation tool, exchange, clearing, settlement, registry and brokerage software. Exagon has been building its platform since Sept 2014 and is currently offering its products to other registered exchanges, brokers, financial institutions and SMEs looking to raise funds. Any product Exagon builds either leaves behind a tradable asset or creates distribution and deal flow. In June Exagon entered the FCA sandbox for issuing bonds via its platform leveraging Blockchain.

What is Exagon Markets?

Exagon Markets is the Digital Asset Exchange Platform run by Exagon. The exchange is HFT capable with institutional connectivity via API, FIX and ITCH protocols and is digital asset framework (Blockchain/DLT) agnostic. The brokerage will be part of Exagon DAxP pooled liquidity, and will therefore have much better liquidity than any other exchange. Exagon Markets operates 24/7, allowing for a truly global exchange. Currently the assets trading on Exagon Markets are cryptocurrencies like Bitcoin and Ethereum, however a trader on Exagon Markets will soon have access to the more traditional financial assets, built on top of Blockchain framework, that will be issued on the exchange, provided they have passed the level of KYC required.

What is Cryptocurrency?

A Cryptocurrency or Digital Currency is a currency in which encryption techniques are used to regulate the generation of units of currency and verify the transfer of funds, operating independently of a central bank. A cryptocurrency is difficult to counterfeit because of this security feature. A defining feature of a cryptocurrencies is that they are not issued by any central authority, rendering it theoretically immune to government inferference or manipulation. Good examples of cryptocurrencies would be Bitcoin, Ether and Litecoin.

What is Digital Asset?

A digital asset is any traditional financial asset built using Blockchain technology.

What Countries does Exagon Markets currently operate in?

Currently Exagon Markets does not accept customers from the United States, due to regulation. We also do not accept any customers from these blacklisted countries: Belarus, Burma, Côte d’Ivoire, Democratic Republic of Congo, Cuba, Iran, Iraq, liberia, North Korea, Sudan, Syria and Zimbabwe. However, traders from all other countries are welcome on our platform.



Account

I didn’t get my Welcome email?

To recover your password click on the Log in button as you’d normally do. After typing in your username, you’ll be prompted for your password. Underneath the password field you’ll find Forgot Password link. Please fill in your username and email when asked and an email with further instructions will be sent to you. Just follow the instructions in the email to recover your password. If you have forgotten your username, please email us at: info@exagon.io, and request a reminder.

I have forgotten my password and/or username, how do I recover it?

Exagon Markets is the Digital Asset Exchange Platform run by Exagon. The exchange is HFT capable with institutional connectivity via API, FIX and ITCH protocols and is digital asset framework (Blockchain/DLT) agnostic. The brokerage will be part of Exagon DAxP pooled liquidity, and will therefore have much better liquidity than any other exchange. Exagon Markets operates 24/7, allowing for a truly global exchange. Currently the assets trading on Exagon Markets are cryptocurrencies like Bitcoin and Ethereum, however a trader on Exagon Markets will soon have access to the more traditional financial assets, built on top of Blockchain framework, that will be issued on the exchange, provided they have passed the level of KYC required.

How do I change my email address?

Do to the compliant nature changing email is a long process however it is completely necessary email us at info@exagon.io, with subject ‘Change email’. This is a manual process and will require additional KYC procedure.

How do I delete my account?

Unfortunately you are not able to delete your account. For compliance reasons we have to keep the history of verified trader, so if you do not wish to continue trading with us, just send an email to info@exagon.io with the subject ‘Disable my Account’, please also give us your username and describe your reason for leaving.



Compliance

What is KYC?

Know your customer (KYC) is the process of a business identifying and verifying the identity of its clients. This is a legal obligation and company policy for us to prevent any financial crime.

Why do I have to provide my personal information to trade Bitcoin?

To trade on the platform you must complete a certain amount of KYC. The minimum KYC required to trade is a valid Photo ID and Proof of Address, both these documents need to be updated after a period of 6 months has lapsed.

How long does it take for my documents to be verified?

It shouldn’t take longer than 2 working days for tier 1 or 2. There might be busier periods, when verification takes longer, if this is the case you will be notified. For tier 3 and tier 4 the process can take from 1- 2 weeks depending on the completeness of information provided.

How difficult is it to pass the KYC depending on what part of the world I am in?

It might vary from country to country, but generally, as long as you have a valid government issued ID and a valid Proof of Address, it shouldn’t matter which country you are applying from.

I can’t find the answer I’m looking for, how do I receive the help I require?

If you were not able to find the help you were after, please email us at: info@exagon.io and your query will be answered within 48 hours of receipt. If we see that this question is indeed relevant, we’ll add it to these FAQs.



Security

Are my funds insured on the platform?

No, the deposited funds are not insured. However, due to the nature of BlockEx’s set up nobody but yourself will be able to access these funds. This is done by holding the funds in a segregated form broker trust account, meaning that without nobody can access them, apart from yourself.

How is my account secured?

The core technology behind BlockEx Markets platform has been built and secured by the world’s top banking security experts to keep our customers information and funds safe. Using multi-sig wallets and cold storage your deposits are always safe and continuously monitored by our first class security team.

How do I make my account as secure as possible?

To make your account more secure, it is key to enable two factor authentication. This can be found in Settings in User Details.



Trading

How can I trade cryptocurrencies?

After you deposit funds into your account, just head to Trading room, where you can make an order to buy or sell any cryptocurrency on the exchange.

What if I make an error and accidently ask to sell my bitcoin for 200 euros instead of 2000?

A warning will be displayed, to confirm the trade details, which the user can choose not to see again. Matched trades cannot be unwound. Before, you make a trade MAKE SURE all the information is correct. This is the sole responsibility of the trader. We repeat, matched trades cannot be unwound.

How long do limit trades last on my books?

Limit trades last until they are cancelled.

What is the minimum trade?

The minimum order allowed on the platform is 10 Euros.

I can’t find the answer I’m looking for, how do I receive the help I require?

If you were not able to find the help you were after, please email us at: info@exagon.io and your query will be answered within 48 hours of receipt. If we see that this question is indeed relevant, we’ll add it to these FAQs.